This is the Privacy and Cookies Policy for the website hosted at https://www.arcade-london.com(“our site“). The site is operated by or on behalf of Arcade OpCo Limited trading as Arcade Food Theatre (“Arcade Food Theatre“, “we” and “us“). We are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By engaging with our site you acknowledge you have read and understood this privacy policy.

For the purposes of European Economic Area data protection law, (the “Data Protection Law“), the data controller is: Arcade OpCo Limited and our contact details can be found at the end of this policy.

INFORMATION WE COLLECT ABOUT YOU

We will collect and process the following personal data from you:

  • Information you give us

This is information about you that you give us directly when you interact with us.

This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.  It includes information you provide when you subscribe to our Arcade Food Theatre updates, submit a query, and when you report a problem with our site.

The information you give us may include your name, e-mail address and location.

  • Information we collect about you from your use of our site: We will automatically collect information from you each time you visit our site. This includes:
    • Technical information
    • Information about your visit
    • Location data

Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

Location data – we collect information through the site as to your real time location to provide location services where requested or agreed to by you in order to allow tagging, allow check-in, deliver content, advertising or other services that are dependent on knowing where you are. This information may also be collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the site.

  • Information we receive from other sources. This is information we receive about you:
    • If you use any of the other websites we operate or the other services we provide.
    • From third parties we work closely with.

In this case we will have informed you when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

HOW WE USE YOUR INFORMATION

We use information held about you in the following ways:

  • Information you give to us:

We will use this information to:

  • Take steps in order to carry out our obligations between you and us including following your request to us, sending you Arcade Food Theatre newsletters and updates, administering marketing update preferences and notifying you about changes to our website.
  • Provide you with information about Arcade Food Theatre we feel may interest you, if you have requested to receive marketing material from us.
  • Ensure in our legitimate interests that:
    • content from our site is presented in the most effective manner for you and for your computer;
    • we provide you with the information about Arcade Food Theatre that you request from us.
  • Information we collect about you from your use of our site

We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To keep our site safe and secure.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our site when you choose to do so.

OUR PROMOTIONAL UPDATES AND COMMUNICATIONS

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email about Arcade Food Theatre updates.

You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you.

WHO WE GIVE YOUR INFORMATION TO

We may give your information to:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy. If any of these parties are using your information for direct marketing purposes, we will only transfer the information to them for that purpose with your prior consent.
  • Selected third parties.

Our selected third parties may include:

  • Organisations who process your personal data on our behalf and in accordance with our instructions and the Data Protection Law. This includes in supporting the services we offer through the site in particular those providing website and data hosting services, distributing any communications we send, supporting or updating marketing lists, facilitating feedback on our services and providing IT support services from time to time. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy (this will not identify you as an individual).

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
  • If Arcade Food Theatre or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply and other agreements with you; or to protect the rights, property, or safety of Arcade Food Theatre, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

WHERE WE STORE YOUR INFORMATION

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) that may not be subject to equivalent Data Protection Law.

Where your information is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.

We may transfer your personal information outside the EEA:

  • In order to store it.
  • In order to enable us to provide services to you and fulfil our contract with you. This includes the provision of marketing and support services.
  • Where we are legally required to do so.
  • In order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights.

HOW WE PROTECT YOUR INFORMATION

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal data for as long as you request to receive Arcade Food Theatre updates in order to meet our contractual obligations to you and for six years after that to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services offered through our site. You cannot be identified from aggregate information retained or used for these purposes.

YOUR RIGHTS

  • You have the right under certain circumstances:
  • to be provided with a copy of your personal data held by us;
  • to request the rectification or erasure of your personal data held by us;
  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
  • to object to the further processing of your personal data, including the right to object to marketing (as mentioned in ‘Our promotional updates and communications’ section);
  • to request that your provided personal data be moved to a third party.
  • You may opt out at any time from allowing further access by us to your location data by disabling location services on the specific device used to view our website.
  • Your right to withdraw consent:

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.

You can also exercise the rights listed above at any time by contacting us at hello@arcade-london.com.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html). The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

CHANGES TO THIS POLICY

Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. This policy was last updated on 15 May, 2019.

CONTACT US

Questions, comments and requests for our Data Controller regarding this privacy policy are welcomed and should be addressed to:

Dipak Panchal 
Arcade OpCo Limited 
t/a Arcade Food Theatre 
46A Carnaby Street 
London 
W1F 9PS

hello@arcade-london.com